Your privacy matters to us.
This policy explains how Lily's Nook collects, uses, stores, and protects your personal information. We keep data handling transparent, secure, and limited to what is necessary to serve your order and support experience.
Information we collect
We may collect the following information when you interact with our website or place an order:
- Name, email address, phone number, and shipping address
- Order details, payment status, and delivery information
- Messages sent through contact forms, newsletters, or customer support
- Technical data such as browser type, device information, and usage analytics
How we use your information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and support replies
- To improve our website, products, and customer experience
- To send marketing emails only when you have opted in
- To comply with legal, tax, and security obligations
How we protect your data
We use reasonable administrative, technical, and organizational safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. Access to customer information is limited to team members and service providers who need it to perform their duties.
Payment information is handled by trusted third-party payment processors. We do not intentionally store full card details on our servers.
Your choices and rights
- You may request access to the personal information we hold about you
- You may ask us to correct inaccurate details
- You may unsubscribe from promotional emails at any time
- You may contact us to request deletion where permitted by law
What we do not do
- We do not sell your personal information
- We do not share data with unrelated advertisers
- We do not store full card details on our servers
If you have questions about this policy, email us at lilysnook05@gmail.com.